Welcome to the Kanshoppers FAQ page. Here you’ll find answers to common questions about shopping, payments, shipping, returns, and account management.
Shopping
Q: Do I need an account to shop at Kanshoppers?
A: No, you can checkout as a guest. However, creating an account lets you track orders, save shipping details, and access order history.
Q: How do I apply a coupon code?
A: At checkout, enter your coupon code in the Coupon Code box and click Apply.
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, and other secure payment options.
Q: Is it safe to pay online?
A: Yes! All payments are processed through trusted and secure payment gateways.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes! We ship worldwide, so no matter where you are, you can receive your Kanshoppers order.
Q: How long will my order take to arrive?
A: Standard delivery usually takes 5–21 business days, depending on your location.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email.
Returns & Refunds
Q: Can I return my order?
A: Yes, returns are accepted within [10 days] of delivery for unused items in original packaging.
Q: How do I request a refund?
A: Contact our support team at support@kanshoppers.com or log in to your My Account to request a return.
Q: What if my item is damaged or incorrect?
A: Contact us immediately with photos of the item and packaging. We will assist with a replacement or refund at no extra cost.
Account & Support
Q: I forgot my password. What should I do?
A: Click Forgot Password on the login page to reset it using your email address.
Q: How can I contact Kanshoppers support?
A: Email us at support@kanshoppers.com. We respond within 24–48 hours.