Effective Date: 12th/02/2025
At Kanshoppers, your satisfaction is our priority. This Refund and Return Policy explains how you can return products and request refunds. Please read it carefully before placing an order.
Returns
- Eligibility
- Items must be unused, in original packaging, and in the same condition as received.
- Returns must be requested within 10 days of delivery.
- How to Request a Return
- Log in to your My Account and select the order you want to return.
- Click Request Return or contact our support team at support@kanshoppers.com.
- Include your order number, product name, and reason for the return.
- Non-Returnable Items
- Personalized items or gifts.
- Sale items or products marked “Final Sale.”
Refunds
- Once we receive your returned item and inspect it, we will notify you via email.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Shipping costs are non-refundable, except if the return is due to our error or a defective product.
Shipping Returns
- Customers are responsible for return shipping costs, unless the product is defective or incorrect.
- Use a trackable shipping method and keep the receipt as proof.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, contact us immediately at support@kanshoppers.com.
- Include photos of the item and packaging.
- We will provide instructions to replace or refund the product at no extra cost.
Contact Support
For questions about refunds or returns:
- Email: support@kanshoppers.com
- Website: https://kanshoppers.com
We aim to respond within 24–48 hours.